IBM MaaS360

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IBM MaaS360 RMM enables IT teams to remotely monitor, manage, support, and secure devices—all from a single console. It leverages the MaaS360 platform’s comprehensive UEM backbone and integrates tightly with third‑party remote support tools, most notably TeamViewer, for real-time device troubleshooting across operating systems including iOS, Android, Windows, and macOS Reddit+15IBM TechXchange+15IBM+15.

Key features include:

1. Remote Support & Control: Through its integration with TeamViewer, administrators can initiate secure, encrypted remote sessions from the MaaS360 portal. Users simply accept the invite, and support can proceed via chat, video, or voice—all cross-platform IBM+2IBM TechXchange+2IBM+2.
    
2. Instant Troubleshooting: Support teams can view device inventory, push updates, lock devices remotely, or initiate wipes directly from the dashboard. This enables swift resolution of issues and enforcement of compliance policies remotely IBM TechXchangeIBM.
    
3. Automated Compliance & Policy Enforcement: MaaS360’s compliance engine continuously evaluates device compliance (e.g. OS version, jailbreak/root detection, security settings). Devices that fall out of compliance can trigger automatic actions like selective or full wipes, access locks, or user alerts IBM+15IBM TechXchange+15Reddit+15.
    
4. Patch & Application Management: The platform includes risk-based patching capabilities that identify vulnerable apps on Windows and macOS, prioritize critical remediation via AI, and roll out updates automatically—even off-network—with CVE/CVSS scoring and audit tracking IBM.
    
5. Device Enrollment & Monitoring at Scale: Devices can be enrolled via self‑service portals, SMS/email enrollment, Apple DEP, Android Zero‑Touch, or Microsoft Autopilot. Once enrolled, devices appear instantly in the portal for monitoring, configuration, and remote management Wikipedia.
    
6. Comprehensive Endpoint Management: RMM is embedded within the broader MaaS360 UEM ecosystem, which also includes native endpoint security, mobile threat defense, identity and access management (SSO, MFA), content/app management, and integrated analytics driven by Watson AI

We offer comprehensive training and education programs to help your staff understand and prevent cyber attacks.

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